Money
Questions: questions about deposit and cash out methods, security, and
house limits.
Start the Bacarrat program, and select the "Play for Real Money" option.
Enter your Real Money Username and Password in the "Login" screen.
Press on the "Cashier" icon, followed by the "Deposit" option.
Select your preferred deposit method.
Bacarrat
uses the latest encryption and protection technologies, to ensure that
your financial information is completely secure. There is nothing to
worry about - submitting your credit card details on our secure form is
safer than using your credit card at your local gas station or ordering
a pizza.
Credit card
deposit: your account will be credited within 2-3 minutes.
Wire transfer: a wire transfer will take 2 business days to arrive at
our bank. Your account will be credited as soon as our bank receives
the transfer.
If for any reason your deposit was not approved, you will be notified
by e-mail within a couple of minutes.
In order to
cash out money from your account you must first be logged on using
your real money user name and password. Now go to the Cashier and
select the "cash out" screen. You can cash out any amount up
to the amount of your bankroll. Simply enter the desired amount in the
withdrawal box, and choose a withdrawal method.
Important notice: all cash out requests are automatically refunded to
your credit card account. This policy protects our clients from credit
card fraud, and eliminates the unauthorized use of credit cards. It is
also the quickest way to pay winnings, and most convenient to our
clients. There are no charges on credit card refund, and the full
amount of your cashout request will be refunded.
Please note: the refund will be made to your credit card only up to
the total amount that was deposited with that credit card. If you have
cashed out more than your total deposits, the balance of your cash out
request (which was not refunded to your credit card) will be sent as a
bank draft or wire transfer, according to your selection (company
checks are not available). This limitation on the amount that can be
refunded to your credit card is imposed by the credit card companies,
and is not in our control. Any Bonus can be cashed out only after the
full amount of bonus has been wagered.
Bank drafts are bank-issued checks which only you may cash. They are
sent by mail to the mailing address you supplied when opening your
account. There are no charges imposed on bank draft cashouts.
Wire transfers are electronic fund transfers that go directly to your
bank account. If you select Wire transfer as the preferred method for
receiving the balance of your cash out, you will be asked to send us
further information such as account number, bank name etc. There are
no charges imposed on wire transfer cashouts.
Cashout
limits:
The minimum amount for a wire transfer cashout is $30, and for bank
draft cashout is $10. If you have requested a cashout lower than these
minimum amounts, the requested cashout will not be processed, and the
ammount will be added to your casino bankroll.
Cash out
requests are processed after 5 business days, and during this time you
can track the status of your cash out requests in the Cashout screen
of the Cashier. Initially, they will appear as
"unprocessed". As long as a cashout request is still
unprocessed you can reverse your cashout request and have the funds
returned to your bankroll.
After 5 business days the cashout request will change its status to
"in process" and you will not be able to cancel it anymore.
You will be notified by e-mail when a cash out request is processed,
so you can follow up and make sure the money was received. Processing
the cashout means that the funds are being credited back to your
credit card, and this may take an additional 4-5 days for them to
actually appear on your credit card account.
If a bank draft has been sent, please allow at least 2 weeks for
delivery, as it is being mailed from Antigua.
Wire transfers should take no more than 2-3 business days to appear in
your bank account.
Following is a summary of the cashout process:
Unprocessed*In
Process**Processed***TotalCredit Card
5 days 1 day 4-5 days
10-11 days
Bank
draft
5 days 1 day 14 days 20
days
Wire transfer
5 days 1 day 2-3 days
8-9 days*
Cashout request can still be cancelled and returned to your bankroll
** Cashout request cannot be cancelled anymore
*** Cashout request has been processed and is being delivered to you
If
you don't receive your money within these time frames, please contact
our support team and we will look into it immediately.
During the 5
days following your cashout request (as long as a cashout request is
still unprocessed) you can reverse it, and return the money to your
bankroll. Simply logon to the online Casino using your real money user
name and password, and select the Cashout screen in the Cashier. You
will see a list of your cashout requests, with an indication of their
status. Select an unprocessed request by clicking it, and then click
"back to account". The cashout request will be cancelled,
and its status will be changed to "cancelled by user". The
money will be added to your casino bankroll so you can go ahead and
play.
The cashout screen of the Cashier holds a complete history of all your
cashout requests, those that have been processed as well as those
which have been cancelled by you.
If you have any questions regarding the cashout process, contact us and we will sort it out immediately.
The
deposit limits are as follows:
Credit Cards:
Minimum single deposit $50
Maximum single deposit $1000
Minimum
Single Deposit: $50
Maximum Single Initial Deposit: $1000
Maximum Single Deposit: $3000
Wire Transfer:
Minimum
Single Deposit: $100
Maximum Single Initial Deposit: $1000
No maximum limit after the initial deposit
This online Casino and Intersafe Global (our E-Cash operator)
reserve the right to change these limits and set different limits for
individual players according to credit history. If you want to
increase your deposit limits, please contact
us.
We strongly
recommend using our secure on-line credit card system. It is quick,
user friendly, and completely secure. We use SSL (Secure Socket Layer)
technology for securing our transaction server and MD5 encryption
technology for the data transfer. It is probably safer than using a
credit card at your local gas station. Intersafe Global, our
e-cash service provider, has processed millions of on-line transaction
without any problem and is one of the most experienced e-cash
providers.
If you are still not convinced, we do offer the option of printing out
the deposit form and faxing it to us, or submitting the information
over the phone.
Before you make a deposit you must first download our software and
open a real-money account (for a detailed explanation go to Getting
started.
Credit card deposit by on-line secure form:
1. Start the online Casino program
2. Choose "Play for real money" and enter your real money
user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards". You will see a form with the logo
of Intersafe Global , which is the company we use for E-Cash
services.
5. Enter all the information in the on-line form carefully and click
SUBMIT.
6. You will receive a serial number for your deposit. We recommend
that you make a note of this number for future reference.
7. Your deposit will be processed within 2-3 minutes.
Credit card deposit by fax:
1. Start the online Casino program
2. Choose "Play for real money" and enter your real money
user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards by Fax". You will see a form on your
Notepad with the logo of Intersafe Global, which is the company
we use for E-Cash services.
5. In your Notepad, go to File/Print. This will print out the form.
6. Enter all the information and fax the form to 1-268-460 8425.
If you wish to provide your credit card details by phone, send us an
an e-mail, with your full name, real-money user name and
telephone number. Our customer service specialists will contact you
promptly.
For more
information on how to wire transfer money to your casino bankroll
please contact us.
InterSafe
Global LTD
is the company
that operates the E-Cash service for Casino Games Online . InterSafe
specialises in secure Internet transaction processing. They provide a
vital link between Internet customers and merchants. When our members
want to make a deposit to their casino bankroll, this is done through
InterSafe. The credit card is charged to InterSafe Global LTD, and
this is the name that will appear on your credit card statement.
When you
submit a credit card deposit it should be credited into your account
within 2-3 minutes. If the deposit was rejected, we will notify you
immediately by e-mail. If you do not see the money in your casino bankroll,
check your e-mail box. If there is no message from us, contact us
here
AVS is one of
the security measures we use to prevent credit card fraud.
When you submit a credit card deposit we compare your address with the
address registered for this card in the bank.
If your deposit was rejected by the AVS system (you will be notified
by e-mail of this) you must check the address you have entered and
make sure your bank has the correct address.